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SUP YOGA: 0433 488 819
SUP LESSONS & BOARD BOOKINGS: 0412 911 356

Complaints

Stand Up Paddle SA

Complaints Policy and Procedure

The ASI Accredited School is committed to effectively, efficiently, promptly and fairly handling all complaints about its services and products.

Any complaint will be treated seriously, investigated thoroughly and dealt with according to the merit of the complaint.

The circumstances and results of any complaint investigation will be analysed thoroughly by senior management and acted on appropriately so as to improve the relevant ASI School functions and remove any grounds for future complaints.

 Making Complaints

Clients may make a complaint by telephone or in writing to:

Stand Up Paddle SA Owner

Nat Gohl

Phone:0412911356                                Email: nat@standuppaddlesa.com

Postal Address: 244 Esplanade,Seacliff 5049

Website: Standuppaddlesa.com

 

Or

 

The Director (Education) at the

Academy of Surfing Instructors (ASI) Head Office Australia

Phone:  +61 2 9365 4170             Email:  info@academyofsurfing.com

Website:   www.academyofsurfing.com

 

 

Recording and Resolution of the Complaint

  • The ASI Accredited School is notified of the complaint.
  • All complaints are recorded on the Client Complaint form
  • The ASI Accredited School investigates the complaint.
  • Clients are notified in writing of the outcome of the complaint within 60 days from the time of receiving the complaint.
  • All complaint information is filed on the Complaints File

 

Dissatisfied Outcome

  • Should the client not be satisfied, then the client can seek arbitration by a third party acceptable to all parties to the grievance.
  • If the complaint is not satisfactorily resolved within 60 days from the occurrence of the complaint, the client may request the ASI Accredited School to seek the services of a third party.
  • Arbitration will be undertaken when both the ASI Accredited School and the client agree on a third party.
  • If the complaint/grievance is still unresolved, the client will be advised of external organisations of appeal.
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Hope you get to escape the city and SUP this weekend @standuppaddlesa with @redpaddlecoauGO ANYWHERE, ANY TIME
The liberating thing about an inflatable standup paddleboard is how easy it is to take with you everywhere you go. You don’t need a van or a roof rack to take it on a road trip, and once you’re at the airport, just check in your Red Paddle Co backpack with the rest of your gear. When you get to the water, the board takes just a few minutes to inflate, and then you’re free to explore @standuppaddlesa with @redpaddlecoauA family that SUPs together, has awesome fun together 😀@Standuppaddlesa wth @redpaddlecoau and @starboardsup #sup #standuppaddle #starboardsup 
#beach #summertime #supfitness #goodtimes 
#seesouthaustralia #standuppaddleboarding 
@southaustralia #southaustralia 
#supfitness #suplife 
#hiresup #supsales #Supyoga #standuppaddleboard 
#redpaddlecoau #exploreyourworld 
#livethetikilife
#starship 
#lululemon
#adelaidetodo 
#proudtobeASI 
#ASInstructor 
#holdfastbayIf you’ve visited a beach, lake or river anytime in the past few years you can’t have failed to notice the increasing numbers of people gliding gracefully across the water, seemingly stood on the water. At first, it can seem slightly surreal. On closer inspection you realise they’re stood on what look like surfboards and are propelling themselves across the water by means of a paddle. And in some cases it’s not even restricted to one person per board, with some carrying anything up to 8 people. And that’s not including the dogs, who are often keen passengers on these craft too. The other thing that you will have probably noticed is that these boards come in a huge variety of sizes and styles, and that their use is as wide and varied as the people who use them –  from families having fun at the beach, to individuals using them for yoga, surfing, racing, fitness training or epic paddling adventures. Visit us at the Adelaide show grounds for information regarding the correct Redpaddleco SUP for you. Then join us at Seacliff Beach for a hire or demo 😎@StanduppaddlesaSun out, pups out 😍🐶😎
Enjoy the sunshine this weekend with your furry friends, don’t leave them at home! 💓

#suppup #sup #standuppaddleboarding #suphire #suplesson #supyoga #summer #sabeachesHaving a EPIC day with my bestie @standuppaddlesa with @epickayaksausJoin us @standuppaddlesa with your bestie for a #SUP Lesson or Hire, now the kids are back to school. We are open daily from 8am @redpaddleco @starboardsup #sup #standuppaddle #starboardsup 
#beach #summertime #supfitness #goodtimes 
#seesouthaustralia #standuppaddleboarding 
@southaustralia #southaustralia 
#supfitness #suplife 
#hiresup #supsales #Supyoga #standuppaddleboard 
#redpaddlecoau #exploreyourworld 
#livethetikilife
#starship 
#lululemon
#adelaidetodo 
#proudtobeASI 
#ASInstructor 
#holdfastbayIt’s a beautiful day behind the office desk today 😎 with @redpaddleco and @redpaddlecoau #sup #standuppaddle 
#beach #summertime #supfitness #goodtimes 
#seesouthaustralia #standuppaddleboarding 
@southaustralia #southaustralia 
#supfitness #suplife 
#hiresup #supsales #Supyoga #standuppaddleboard 
#redpaddlecoau #exploreyourworld 
#lululemon
#adelaidetodo 
#proudtobeASI 
#ASInstructor 
#holdfastbayPreseason team building with the boys from @wtbirkalla great fun had by all on the water . Good luck this season 🥅 ⚽️
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