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SUP YOGA: 0433 488 819
SUP LESSONS & BOARD BOOKINGS: 0412 911 356

Complaints

Stand Up Paddle SA

Complaints Policy and Procedure

The ASI Accredited School is committed to effectively, efficiently, promptly and fairly handling all complaints about its services and products.

Any complaint will be treated seriously, investigated thoroughly and dealt with according to the merit of the complaint.

The circumstances and results of any complaint investigation will be analysed thoroughly by senior management and acted on appropriately so as to improve the relevant ASI School functions and remove any grounds for future complaints.

 Making Complaints

Clients may make a complaint by telephone or in writing to:

Stand Up Paddle SA Owner

Nat Gohl

Phone:0412911356                                Email: nat@standuppaddlesa.com

Postal Address: 244 Esplanade,Seacliff 5049

Website: Standuppaddlesa.com

 

Or

 

The Director (Education) at the

Academy of Surfing Instructors (ASI) Head Office Australia

Phone:  +61 2 9365 4170             Email:  info@academyofsurfing.com

Website:   www.academyofsurfing.com

 

 

Recording and Resolution of the Complaint

  • The ASI Accredited School is notified of the complaint.
  • All complaints are recorded on the Client Complaint form
  • The ASI Accredited School investigates the complaint.
  • Clients are notified in writing of the outcome of the complaint within 60 days from the time of receiving the complaint.
  • All complaint information is filed on the Complaints File

 

Dissatisfied Outcome

  • Should the client not be satisfied, then the client can seek arbitration by a third party acceptable to all parties to the grievance.
  • If the complaint is not satisfactorily resolved within 60 days from the occurrence of the complaint, the client may request the ASI Accredited School to seek the services of a third party.
  • Arbitration will be undertaken when both the ASI Accredited School and the client agree on a third party.
  • If the complaint/grievance is still unresolved, the client will be advised of external organisations of appeal.
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#holdfastbayBig koala hugs & kisses for all of you that came and support this cause that is so close to our heart 💜✨ Together with SUP yoga SA we raised $550 🐨💜 Thank you 🙏A little #cuteness to roll out your weekend 😎🎉
Happy 10th Birthday to Maddi.. hope you have fun 💃🏻💜 #sup #supparty #suphire #standuppaddleboarding #supsales #standuppaddlingHands up if you love to SUP @standuppaddlesa with @redpaddlecoau @redpaddleco #sup #standuppaddle 
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#redpaddlecoau #exploreyourworld 
#adelaidetodo 
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#ASInstructor 
#holdfastbaySUP yoga at sunset with @sup_yoga_sa , so beautiful 😊Hello 2020 @redpaddleco @starboardsup #sup #standuppaddle #starboardsup 
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#lululemon
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#ASInstructor 
#holdfastbaySummer lovin , having a blast 🥳 on the @redpaddlecoau Touring and Ride Inflatable SUP’s @standuppaddlesa  #sup #standuppaddle #starboardsup 
#beach #summertime #supfitness #goodtimes 
#seesouthaustralia #standuppaddleboarding 
@southaustralia #southaustralia 
#supfitness #suplife 
#hiresup #supsales #Supyoga #standuppaddleboard 
#redpaddlecoau #exploreyourworld 
#livethetikilife
#starship 
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#adelaidetodo 
#proudtobeASI 
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