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Complaints

Stand Up Paddle SA

Complaints Policy and Procedure

The ASI Accredited School is committed to effectively, efficiently, promptly and fairly handling all complaints about its services and products.

Any complaint will be treated seriously, investigated thoroughly and dealt with according to the merit of the complaint.

The circumstances and results of any complaint investigation will be analysed thoroughly by senior management and acted on appropriately so as to improve the relevant ASI School functions and remove any grounds for future complaints.

 Making Complaints

Clients may make a complaint by telephone or in writing to:

Stand Up Paddle SA Owner

Nat Gohl

Phone:0412911356                                Email: nat@standuppaddlesa.com

Postal Address: 244 Esplanade,Seacliff 5049

Website: Standuppaddlesa.com

 

Or

 

The Director (Education) at the

Academy of Surfing Instructors (ASI) Head Office Australia

Phone:  +61 2 9365 4170             Email:  info@academyofsurfing.com

Website:   www.academyofsurfing.com

 

 

Recording and Resolution of the Complaint

  • The ASI Accredited School is notified of the complaint.
  • All complaints are recorded on the Client Complaint form
  • The ASI Accredited School investigates the complaint.
  • Clients are notified in writing of the outcome of the complaint within 60 days from the time of receiving the complaint.
  • All complaint information is filed on the Complaints File

 

Dissatisfied Outcome

  • Should the client not be satisfied, then the client can seek arbitration by a third party acceptable to all parties to the grievance.
  • If the complaint is not satisfactorily resolved within 60 days from the occurrence of the complaint, the client may request the ASI Accredited School to seek the services of a third party.
  • Arbitration will be undertaken when both the ASI Accredited School and the client agree on a third party.
  • If the complaint/grievance is still unresolved, the client will be advised of external organisations of appeal.
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Good morning from @standuppaddlesa on this perfect chilly winter morning with @redpaddlecoauCatching the last of the warm sunshine ☀️ @standuppaddlesaPracticing good social distancing whilst maintaining  physical fitness and positive mental attitudes in this crazy new era @standuppaddlesaBe sure to keep 1.5m from each other . Easy 👍#socialdistancing @standuppaddlesaHow’s your social isolating going 🤙@StanduppaddlesaLovely last morning on the water with the  PADDLEON crew . Great times on the water with this great bunch of winners @standuppaddlesa . Stay posted for more great SUP opportunities 👍Fun, Fit times @standuppaddlesa with @f45_training_brightonsa , grab some of your mates for a great fitness session 😎Fun times in @robesouthaustralia with @wildernessschool_sa on their annual camp. The beautiful waters and lovely coastline make this location a great place to call home for a few days on a @redpaddlecoau SUP. Grab your own @redpaddleco SUP from @standuppaddlesa then go #exploreyourworldIt’s a wrap 😢🧘‍♀️for SUP Yoga this summer 
Huge heartfelt thank you to all who joined us for #supyoga seshs this 19/20 #summer 💜
Some newbies and some regulars - You are ALL amazing! 🙏

See you next summer 20/21..we have something exciting for the next summer but we can’t tell you yet! Soz 😆
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